Hugo ordered an espresso after lunch today. It came with a shot of club soda. Huh?
What a world of difference. It made an otherwise normal espresso worth noticing. We bothered to stop our conversation to analyze its purpose.
There is a thoughtfulness about bringing the customer something he didn’t ask for, even if it’s as effortless as a club soda. Not because of anything inherent in the action, but because it is unexpected.
And nobody else is doing it.
(According to our waitress, the soda is meant to cleanse the palette post-espresso. Thanks to Hugo for the picture.)
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