Thanks to Scott’s recommendation, I ordered a poster of Manhattan from Ork Posters on Monday. Yesterday, I got an email from their “customer service” (although I suspect they are too small-time an operation to have departments).
Ork received a ‘heavier than normal’ volume of orders on Monday, Dec. 10. We would like to assure you that
we are working feverishly to get the posters into your hands. All orders will ship via USPS PRIORITY (2-3 day guaranteed delivery) mail BY Sunday, Dec. 16… at the latest.
We thoroughly appreciate your patience (we really do) and if you have any concerns, complaints, please let us know.
Thanks!
I can’t help but compare this to what I said after IKEA jerked me around:
“Lesson #6 - No one cares if you mess up, only how you fix it. Treat us like people.”
Well kudos to Ork Posters, they’re taking steps to make their customers happy. They also must have read another one of the lessons:
“Lesson #1 - Every customer interaction is a golden opportunity, including - no, especially - when the customer is pissed off. Any time you get his attention, make the best use of it. His attention isn’t free.”
Instead of calling them to complain, I’m telling everyone how competent they are.
And Ork Posters prints this poster on recycled paper with soy inks at a local, worker-owned press. Check them out.
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